We recognise the importance of the partnership between families and school and we are proud that you have entrusted the wellbeing and education of your child to our school.
We believe in frequent communication between families and staff:
- We invite families to open evenings when pupils first start with us and we visit you in your homes
- We invite families to our whole school assemblies twice a week – first thing on a Monday to start the week and then last thing on a Friday
Concerns or questions
If you have a concern or question, we would like you to tell us about it. We welcome suggestions for improving our school. Be assured that no matter what you tell us, our support and respect for you and your children in the school will not be affected in any way. Please tell us of your concern as soon as possible. It is difficult for us to investigate an incident or problem which has happened some time ago.
What to do first
Most concerns and complaints can be sorted out quickly by speaking with your child’s class teacher. All staff will make every effort to resolve your problem informally. They will make sure that they understand what you feel went wrong, and they will explain their own actions to you. They will ask what you would like the school to do to put things right. Of course, this does not mean that in every case they will come round to your point of view but it will help both you and the school to understand both sides of the question. It may also help to prevent a similar problem arising again.
What to do next
If you are dissatisfied with the teacher’s response you can talk to the Phase Leader or a member of the Leadership Team. If your concern is about an action of the Headteacher personally, then you should refer it to the Chair of Governors. You can contact them through the school.
For further information, please see our school Complaints Policy